Can I use the output (like reports or data) commercially or resell any part of the platform?
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No — you subscribe to the SaaS platform; you don’t get a license to resell Rippling itself. Use of the platform is governed under their terms.
What are the usage limits or how many employees can I manage?
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The platform is intended to scale from small to mid-sized enterprises; while number of users/employees is not publicly capped, your cost will scale by number of employees and modules used.
Can I customise or edit what it generates (workflows, apps, dashboards)?
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Yes — Rippling offers workflow automation, approval chains, device/app provisioning rules and custom dashboards. But you’ll need to configure/setup it during implementation.
Does this integrate with other tools like Slack, Microsoft 365, Xero, etc?
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Yes — Rippling emphasises integrations for app provisioning and uses many native connections for payroll/HR/IT. You should check your specific tools and region.
Does the company train on my data (use it to train AI models)?
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Not publicly disclosed. While they handle your employee data and workflows, there is no public detailed statement about your data being used to train external models; you should ask them during evaluation.
What support levels / SLA are available?
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Standard support (chat/email) is included. Some reviews mention you may need to pay extra for dedicated HR help-desk or premium support.
What do I get on the top plan that I don’t get on starter/entry plan?
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On top plan/modules you’ll get global payroll, EOR services, advanced IT/device management, spend/bill payments, more automation and analytics; these cost more and are modular. Entry plan is more basic HR + payroll/benefits in one country.
