Zoom

Rating: 4.2

User Satisfaction: 83%

Zoom Team Chat is a tool that provides persistent messaging, channels, file & link sharing for teams so they can stay aligned, reduce email threads, and collaborate within the Zoom ecosystem.

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Overview

Zoom Team Chat is the messaging and channel-collaboration component of Zoom Workplace (formerly Zoom’s chat features). It allows you to create 1-on-1 chats, group chats/channels (public or private), share files & links, annotate screenshots, and integrate with Zoom meetings and other apps.

If your team already uses Zoom for video/meetings, adding a built-in chat tool means fewer apps to toggle. You reduce email threads, avoid context switches, and have chat linked with your meeting/whiteboard/file workflow. It can save time, improve alignment, and make hybrid work smoother.

Details

Tool Launch / Founded Date

The parent company Zoom Communications, Inc. (formerly Zoom Video Communications) was founded 2011-04-21.

Best for

Teams already using Zoom for meetings and wanting a unified chat experience; mid-sized organisations looking for collaboration inside one platform; hybrid remote teams needing chat + meetings + files in one ecosystem.

Access Type

Included in Zoom Workplace plans (which bundle meetings + chat + other tools). There is also a free tier with basic chat features.

Licensing Model

Proprietary software (not open source). Usage rights follow Zoom’s terms. For content created in chat (files, messages) you keep ownership, but you are bound by Zoom’s service terms (check for data retention, compliance settings).

Feature

Persistent chat: Channels (public/private), direct messages, starred/folder organisation.
Rich media & file sharing: Upload files, images, screen captures, GIFs, annotate screenshots.
Integration with meetings & other Zoom tools: E.g., chats from meetings convert into channels, escalate chat to call/meeting.
External contacts: Invite people outside your organisation to chat.
App & workflow integrations: Embed/connection with third-party apps (Google Drive, Jira, etc) via Zoom Apps.
AI features: With eligible paid plan, chat threads can be summarised, AI-assistant drafting messages, advanced navigation (new sidebar) to manage large chat volumes.
Security & compliance features: Encryption, admin controls, data retention settings.

Pricing Tables

Basic

Free

Included: Team Chat, Meetings (up to 100 participants, 40 minute cap)
Clips Basic (5 two-minute videos)
Mail & Calendar, Docs Basic (share up to 10 docs), Whiteboard Basic (3 editable boards)
Good for individuals or very small teams, but meeting time & features are limited.

Pro

$13.33 /user/month billed annually

Team Chat (full)
Meetings up to 100 participants, 30 hours per meeting cap
Cloud storage, AI Companion, unlimited Docs, etc.
Suitable for small teams needing longer meeting durations and advanced collaboration.

Business

$18.33 /user/month billed annually

Team Chat plus: Increased meeting size (300 participants), SSO & managed domains, unlimited whiteboards.
Good for growing teams needing more admin control and scalability.

Analytics

Traffic Analysis

Domain Rating
91

Organic Traffic
9398

Majority Users
India

Visits Over Time

No visit data found.

Traffic Sources

No traffic data found.

Last Update Date: 2025-11-18

FAQ

Can I use Team Chat commercially and own the content I produce? ▼

Yes — you retain ownership of messages and files you upload under your organization's account, subject to Zoom’s terms of service and your internal policies.

Are chat archives unlimited? ▼

Chat history is retained by default, but retention settings and storage limits may depend on your plan and admin configuration. Always check your admin settings.

Can I edit or delete messages I sent? ▼

Yes — you can edit and delete sent messages within Zoom Chat.

How does Team Chat integrate with other platforms like Slack or Teams? ▼

Through apps like Mio, you can enable chat-interoperability across platforms (e.g., send messages between Zoom Chat and Slack/Teams) though setup is required.

Does Zoom train on my chat content for its AI models? ▼

Zoom states that user content is protected and not used for training its large-scale models in certain contexts — you should confirm for your region and plan.

What extra features do I get on higher plans for chat? ▼

On higher tiers you get more admin controls (SSO, managed domains), unlimited whiteboards, AI features (summaries, message drafting), external contact chat, meeting-chat continuity.

What happens if I use only the free plan? ▼

You’ll still get Team Chat features, but meeting time caps apply (40 minutes), fewer admin/enterprise controls, and likely less storage. Good for basic messaging but may limit growth.