Aivo is an AI-powered customer service platform that companies use to build chatbots, virtual assistants, and conversational workflows across multiple channels (web, social, messaging apps, phone). It supports both automated responses and live-agent fallback.
Customer expectations around response speed and availability are rising. Aivo helps companies deliver instant, 24/7 support — reducing reliance on human agents while scaling support volume. Good for businesses in retail/ecommerce, fintech, telecom, utilities, and any sector that gets high volumes of customer inquiries across channels (like WhatsApp, Instagram, website chat, etc.). Through automation, businesses can cut costs, improve response times, and deliver consistent support.
Aivo offers a suite of modules: chatbots (text, voice, even video-avatar), live-agent chat, integration tools, and knowledge base. You can use a low-code/no-code “Studio” interface to design conversational flows, connect to your backend (APIs, databases), and integrate into third-party systems (CRM, payment gateways, order systems). The platform handles natural-language understanding (NLP), and can automatically respond to customer queries or escalate to human agents when needed. It also supports omnichannel messaging and real-time handoff. For video-based interactions, Aivo offers a “Video Conversational AI” add-on (in beta), which uses AI-generated avatars to deliver more human-like experiences.
