Freshworks is a cloud platform of business apps that cover support (Freshdesk), CRM/sales automation (Freshsales), marketing automation (Freshmarketer), and IT service management (Freshservice). Each product works independently but shares a consistent UI and can be unified for cross-team workflows.
Teams use Freshworks to streamline operations without the complexity of enterprise software. Support teams reduce ticket backlogs, sales teams get a cleaner pipeline, and IT teams run service desks with less manual work. The platform helps companies ship responses faster, automate repetitive tasks, and keep customer data consistent across channels.
Freshworks tools run fully in the cloud. You get shared customer records, omnichannel inboxes, AI-assisted routing, workflow automations, and integrations with major business systems (Slack, Shopify, Google Workspace, etc.).
Its AI layer, Freddy AI, provides suggested replies, summarization, lead scoring, and ticket classification.
