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Element

Rating: 4.4
User Satisfaction: 85%
Element is a messaging and collaboration tool that uses the Matrix protocol to give teams secure, encrypted communication they can self-host or run in the cloud.

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Overview

Element is a secure chat, voice, and collaboration platform built on the open Matrix protocol. It works like Slack or WhatsApp, but with full end-to-end encryption, decentralization, and optional on-prem hosting. Teams can run Element as a cloud service or deploy their own server for full data ownership.

If you need private communication—healthcare, government, open-source communities, or companies with strict compliance—Element gives you control that typical SaaS chat apps don’t. Messages are encrypted, federated, and not locked inside a vendor’s database. You avoid vendor lock-in, reduce security risk, and comply more easily with regulations that require keeping data in specific regions or environments.

Element uses the Matrix protocol, which means messages sync across servers and clients using open standards. Users can chat, share files, start voice/video calls, create rooms, and set granular permissions. You choose how to host: Element Cloud, your own servers, or an air-gapped environment.

Details

Tool Launch / Founded Date

2017-01-01 approx.

Best for

Security-conscious teams, IT departments, governments, NGOs, privacy-first companies, open-source projects.

Access Type

Freemium + Paid subscription + On-prem deployment

Licensing Model

Proprietary client with open-source components; users own their data if self-hosting. Commercial rights to deploy and manage your own server. Cloud plans follow standard SaaS terms.

Feature

  • End-to-end encrypted messaging by default.
  • Based on Matrix, an open and federated communication protocol.
  • Self-hosting supported for full data control.
  • Voice and video calling via WebRTC.
  • Advanced admin features for enterprise teams.
  • Bridges to Slack, Teams, Discord, and other platforms.
  • Secure file sharing with encryption
  • Public and private rooms with granular roles and permissions.

Pricing Tables

Community
Custom pricing
  • Element Server Suite Community
  • Open source under AGPL
  • Official FOSS distribution from Element
  • Free of charge frontend and backend
  • Includes Element Call
Enterprise
Custom Pricing
  • Element Server Suite Pro
  • Includes Synapse Pro
  • Enhanced security and support
  • Corporate oversight and control
  • Dynamic scaling and cost savings
Sovereign
Custom pricing
  • Element Server Suite Pro
  • Includes Synapse Pro
  • Operate without internet connectivity
  • Dedicated mobile push gateway
  • Air-gapped installation

Analytics

Traffic Analysis

Domain Rating
63
Organic Traffic
47327
Majority Users
United States

Visits Over Time

No visit data found.

Traffic Sources

No traffic data found.

Last Update Date: 2025-12-04

FAQ

Is Element end-to-end encrypted?
Yes. Private chats and rooms use end-to-end encryption by default. Admins can enforce encryption across an entire workspace.
Can I self-host Element?
Yes. You can deploy Synapse or Dendrite servers and run Element on your own infrastructure for maximum data control.
Does Element integrate with Slack or Teams?
Yes, through enterprise Matrix bridges. These bridges may require paid plans or additional modules.
Can I use Element for government or regulated industries?
Many do. The platform supports full on-prem deployment, air-gapped networks, and compliance features on enterprise tiers.
Does Element train models on my messages?
No. Element does not use user message content for training. Self-hosting provides complete autonomy over data.
Does Element offer support?
Paid plans include priority support and enterprise SLAs. Free users rely on community support and public docs.
What do I get on the Enterprise plan?
Advanced security controls, compliance tooling, enterprise bridges, dedicated support, and private/on-prem hosting options.

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