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MobileMonkey

Rating: 3.8
User Satisfaction: 75%
MobileMonkey is a tool that builds chatbots and automates messaging across web chat, Facebook Messenger, SMS, and social channels so businesses can capture leads and engage customers 24/7.

Alternative To

Overview

MobileMonkey is a cloud-based chatbot and messaging automation platform that lets you create bots and orchestrate messaging across web chat, Facebook Messenger, SMS, and social messaging. It bundles chatbots, drip campaigns, contact segmentation, and unified inboxes in one place — no coding required. 

If you run a site, small business, e-commerce store or marketing operation, you often juggle customer queries, lead capture, follow-ups, and re-engagement — across web, social, SMS. MobileMonkey centralizes all that. It helps you convert website visits or social interactions into leads, automate responses, run marketing drip campaigns, and respond 24/7 without hiring extra staff. That can save time, reduce manual work, and improve lead capture and follow-up reliability.

Details

Tool Launch / Founded Date

(original MobileMonkey) around 2018 when it began focusing on chatbots; recently rebranded/integrated under Customers.ai.

Best for

Small to medium businesses, marketers, agencies, e-commerce shops, or any business seeking scalable customer communication without building infrastructure

Access Type

Subscription-based (Paid), with limited free/entry-level offering depending on contacts or usage.

Licensing Model

Proprietary (closed platform). Output (bot flows, collected data, contact lists) belongs to the user/business. No public GPL or open-source license.

Feature

  • Multi-channel chatbot support: website chat widget, Facebook Messenger, SMS, and social messaging. 
  • Unified inbox: manage all incoming messages from different channels in one place — simplifies support and lead follow-up. 
  • Automated drip campaigns & broadcast messaging (“Chat Blaster”) — spread follow-up messages or marketing blasts to segments of contacts.
  • Contact segmentation: custom fields, tags, audience segments — allows better targeting and personalization. 
  • Pre-built templates and drag-and-drop bot builder — even non-technical users can build chatbots and dialogues.
  • Live chat takeover: ability for real agents to take over from the bot when needed.
  • Integrations and flexibility: Works with CRMs, email platforms, webhooks, and APIs to link chat data with broader marketing stacks.

Pricing Tables

Free
$0
  • 500 Free contacts
  • 14 days free
Shopify Intro
$99/ month
  • $0.25 per contact captured
  • X-Ray Pixel
  • Advanced CRM Integrations
  • Suppression lists
Shopify Pro
$399/month
  • $0.18 per contact captured
  • X-Ray Pixel
  • Advanced CRM Integrations
  • Suppression lists

Analytics

Traffic Analysis

Domain Rating
77
Organic Traffic
7630
Majority Users
United States

Visits Over Time

No visit data found.

Traffic Sources

No traffic data found.

Last Update Date: 2025-11-30

FAQ

Can I use MobileMonkey for free?
Yes — there’s an entry-level plan (or “Intro”) that lets you install the platform free with a limited number of free contacts. After that you pay per captured contact plus monthly fees.
Do I need coding skills to build a bot?
No — MobileMonkey offers a drag-and-drop interface and prebuilt templates (dialogues/Q&A workflows), so you can set up chatbots without coding.
Which channels does it support?
Web chat (on your website), Facebook Messenger, SMS, and social-media messaging (depending on plan and account setup).
Can I integrate with CRM, email or other tools?
Yes — MobileMonkey supports integrations via API/webhooks, and you can connect to CRM, email platforms, spreadsheets, etc.
Is live support / human takeover possible?
Yes — there is a unified inbox for messages from various channels, and human agents can take over conversations if needed.
Is MobileMonkey suitable for e-commerce shops (with cart/order handling)?
Not really — it’s built mainly for lead generation, messaging automation, and support, rather than full e-commerce automation. For cart, product search or order-related chatbots you’d likely need a more specialized tool.
Is development still active? Are they building new features?
According to a recent review, the company indicated that they do not plan major new feature releases for MobileMonkey through 2025 (as focus shifts to Customers.ai). So for cutting-edge chatbot capabilities, that may be a downside.

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