Yuma is an AI-driven platform built for e-commerce brands to automate customer support, scale revenue, and deliver better experiences across channels using intelligent AI agents. It supports help desks, live chat, social messaging, and on-site sales interactions.
E-commerce stores often struggle with high volumes of repetitive support requests, abandoned carts, and inconsistent service quality. Yuma helps reduce costs by automating up to ~80-90% of support tickets and improves business outcomes by recommending products and helping close sales.
Yuma integrates with platforms like Shopify and help desks (e.g., Zendesk, Gorgias) to deploy AI agents that autonomously handle ticket resolutions end-to-end and engage shoppers with personalized interactions. The system uses advanced models (e.g., GPT-4) to understand intent, fetch order data, and respond in your brand’s voice.
