8×8 is a unified communications as a service (UCaaS) and contact center as a service (CCaaS) platform. It replaces traditional phone systems with cloud-based calling, video meetings, team chat, and a full customer contact center—all under one vendor.
Many companies juggle separate tools for phones, meetings, chat, and customer support. That adds cost, complexity, and data silos. 8×8 brings these together so IT teams manage less infrastructure, employees communicate more easily, and support teams get clearer insight into customer interactions.
It’s especially valuable for distributed teams, global businesses, and organizations that want predictable communications costs.
8×8 runs entirely in the cloud. Users access services through desktop apps, mobile apps, desk phones, or a browser. Admins configure users, numbers, call flows, and contact center logic from a central admin console.
The platform includes analytics, call recording, quality monitoring, and integrations with CRMs and help desks.
