Jira

Rating: 4.3

User Satisfaction: 82%

Jira is a tool that lets teams track tasks, issues and projects so they can plan, monitor progress and deliver consistent results.

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Overview

Jira (by Atlassian) is a cloud-based (and in some cases self-hosted) issue-tracking and project-management software suite. It supports software development teams (bugs, sprints, backlogs), IT/service teams, and business teams (tasks, workflows) under one roof.

If your team is juggling tasks, bugs, features, or service requests, Jira gives you a central system to:

plan work (backlogs, boards, timelines)
track progress (statuses, reports, dashboards)
align around goals (integration with higher-level objectives)
It’s helpful when you have multiple stakeholders, varying workflows, and need something more robust than a spreadsheet or simple to-do list.

Create projects in Jira, which contain issues (tasks/bugs/requests) that move through configurable workflows (custom statuses, transitions). There are multiple views: Kanban boards, Scrum boards, list/timeline/current status dashboards. Automation rules help reduce manual work (e.g., auto-assign, auto-update status when condition met). The pricing page lists automation rule-runs quotas. Integrates with other Atlassian tools and many third-party apps → you can link code, documentation, tasks, service tickets.

Details

Tool Launch / Founded Date

Atlassian (makers of Jira) founded around 2002; Jira itself in issue-tracking form predates many modern agile tools.

Best for

Software engineering teams managing backlogs and sprints DevOps/IT teams handling incidents, change requests, service levels Business operations teams needing more structure than email/spreadsheets Organisations scaling workflows across many teams or projects

Access Type

Cloud-subscription (free tier + paid tiers) primarily; self-hosted “Data Center” model for large scale/enterprise

Licensing Model

Proprietary software (not open-source). For cloud use you buy seats/users. For on-premises Data Center you buy licences + maintain infrastructure.

Feature

Customisable workflows to match your process (statuses, transitions, types).
Boards for Agile: Kanban, Scrum, backlog + sprints.
Rich views: list, timeline, calendar, reporting & dashboards.
Automation: automate repetitive tasks, rules apply when triggers meet.
Integrations & extensibility: connects with many tools (code repos, service desks, third-party plugins).
Goal & alignment support: link work to higher-level objectives.
AI features: In recent updates, Jira includes AI-powered search, chat, agents (for teams) at higher tiers.

Pricing Tables

Free

Unlimited goals, projects, tasks, and forms
Backlog, list, board, timeline, calendar, and summary views
Reports and dashboards
100 automation rule runs per month
2 GB of storage
Support from Atlassian Community
Up to 10 users

Standard

$7.91 per user / month

Rovo Search, Chat, and Agents, and integrated AI-powered work features
User roles and permissions
External collaboration
Multi-region data residency
1,700 automation rule runs per month
250 GB of storage
9/5 regional support
Up to 100,000 users per site

Premium

$14.54 per user / month

Cross-team planning and dependency management
Customizable approval processes
Per user automation limits (1,000 rule runs per month)
Unlimited storage
24/7 support for critical issues
99.9% uptime SLA

Analytics

Traffic Analysis

Domain Rating
91

Organic Traffic
5205730

Majority Users
United States

Visits Over Time

No visit data found.

Traffic Sources

No traffic data found.

Last Update Date: 2025-11-14

FAQ

Can I use Jira commercially and re-sell or embed its work in products? ▼

Yes, you can use work (issues, tasks, projects) within your organisation commercially. However you cannot resell Jira itself as your product. Review Atlassian’s license/terms for embedding or white-labelling.

What are user limits or quotas? ▼

On the Free plan you’re limited to 10 users and 2 GB storage plus 100 automation rule runs/month. For paid plans these limits increase (e.g., 1,000 rule runs/user/month on Premium) and storage becomes unlimited.

Can I customise workflows and fields? ▼

Yes—workflow statuses, transitions, custom issue types, fields and boards are all configurable. That said, heavy customisation may require admin time and can increase complexity.

Does Jira integrate with other tools or APIs? ▼

Absolutely. Jira supports REST APIs and has broad integration support with version control systems, CI/CD tools, service desks, and many apps in the Atlassian Marketplace.

Does Atlassian train their models on my content or have data usage concerns? ▼

For cloud usage you’ll want to check Atlassian’s privacy policy regarding data handling. AI-features are built in (search, agents) and you should review how your project data is used; for enterprise accounts you may have more control.

What support comes with which plan? ▼

The Free plan has community-based support. With Premium you get 24/7 support for critical issues and stronger SLA guarantees. Check Atlassian’s SLA terms for details.

If I’m on Standard and want to upgrade later, is that easy? ▼

Yes — you can upgrade from Standard to Premium in the cloud via admin settings. The licensing page notes upgrade options.