Intercom is a cloud-based customer communication platform designed to help businesses interact with customers and prospects through real-time chat, messaging, automation, and AI. It brings support, sales, and engagement into a unified workspace rather than separate-ticket systems.
Traditional helpdesks focus on ticket queues. Intercom focuses on ongoing conversations — letting teams chat live with users, automate responses, and deliver proactive messages based on behavior. This helps improve support efficiency, convert leads faster, and onboard new users more effectively.
You add the Intercom Messenger widget to your website or app. Conversations from live chat, email, and integrated messaging channels (SMS, WhatsApp) feed into a shared inbox. Teams can automate routing and answers with bots and use AI (Fin) to resolve queries 24/7. Additional tools enable targeted outbound messaging, product tours, and feedback collection.
