LivePerson is an enterprise conversational AI platform designed primarily for customer engagement and support. It blends AI-powered automation with human agent workflows to manage conversations across messaging, voice, and digital channels. The core product, Conversational Cloud, helps brands respond to customers in real time with AI bots, intelligent routing, analytics, and CRM integrations.
Companies with high engagement volumes—such as in support, sales, and service—use LivePerson to reduce costs, speed responses, and improve customer satisfaction. It’s particularly geared toward mid-size to large enterprises looking to modernize contact centers and scale messaging with automation.
LivePerson combines conversational AI (NLP, NLU, LLMs) with customizable bots and human-in-the-loop escalation. Bots handle routine queries, while agents manage complex conversations in a unified workspace. Developers can extend workflows via open platform tools and functions-as-a-service for custom integrations.
